Support

Getting help

One mailbox, watched by the people who build the product. There is no tier-one queue to get past.

Email us

Write to support@complimed.net. This is the right address for the web platform, the mobile app, billing, and anything about your account. It is also the support contact listed on our App Store entry.

If you cannot sign in, email from the address you normally sign in with where you can. It is the fastest way for us to find your account, and it saves a round trip confirming who you are.

What to include

None of this is required. It is what tends to turn a first reply into an answer rather than a question.

Your organization: The account name as it appears when you sign in.
Where it happened: The page, or the screen in the mobile app. A link or a screenshot is quicker than a description.
What you expected, and what happened instead: Both halves. Most reports carry only the second, and the first is usually the one that identifies the problem.
Roughly when: A date and an approximate time. Every action is logged, so a time narrows it to a handful of records.

Please leave patients out of it

CompliMED holds no patient-identifying information, deliberately — there is no field for it anywhere in the product. Please keep it out of your messages to us as well. Describe a case by its date, its product, or its lot number, never by who it was. If you need to send a screenshot, check it first.

Something urgent

A recall in progress, a device you believe is unsafe, or a suspected security problem: say so in the subject line and we will treat it ahead of the queue. A suspected security problem in particular — tell us before you tell anyone else, and we will not go looking for someone to blame for finding it.

Elsewhere

Postal mail reaches us at CompliMED LLC, 42041 Cypress Pkwy, Suite 4 PMB 55, Babcock Ranch, FL 33982. Email is faster.